Boutique Manager – F&B – SAUDI NATIONAL

Our client is a leading F&B group that specializes in producing gourmet products with international retail outlets.

The Boutique Manager is responsible for delivering an engaging and knowledgeable service to potential customers to generate quality new sales and ultimately drive the commercial performance of the boutique.

RESPONSIBILITIES

• Management and operation of the entire boutique
• Achievement of overall sales target / budgets
• CRM: Manage and guarantee excellent customer service
• Stock control: adequate ordering, inventory check in/out and storage
• Control of merchandising, display and adequate pricing
• Staff Planning, management and training
• Maintaining awareness of all promotions and advertisements
• Performance in-depth analysis (weekly / monthly / quarterly reporting)
• Guarantee a well-maintained boutique
• Coordination with merchandising team to ensure proper display as per company standards
• Manage all administrative work: attendance, leaves, weekly reports, feedback forms, etc.
• Ensure proper communication flow as per SOP
• Monitor the products shelf life
• To identify in conjunction with management, market needs and trends
• Participates in public relations activities, sales calls and other promotional activities designed at enhancing the Image and profitability of the outlet and the company.
• Manage customer database, acquire new clients/corporate customers
• Constantly strives to increase sales in order to improve boutique revenue
• To provide creative ideas to enhance current practices & SOP’s
• To conduct employee performance appraisals for all retail employees to review their general performance, discuss existing performance and areas for improvement using KPIs.