Bilingual Customer Service Representative-German and English

New Capital, Cairo, Egypt Egypt

November 5, 2025

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Position Details

New Capital, Cairo, Egypt Egypt

November 5, 2025

خطأ: تعذر الحصول على معلومات الراتب من Gemini API

Influx Inc. -

Company: Influx Inc. –

WebSite: New Capital, Cairo, Egypt

Job Description:

Respond promptly and professionally to customer inquiries via phone, email, and chat in German.
Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
Document all customer interactions accurately in the CRM system.
Collaborate with internal teams to escalate and resolve complex issues.
Provide product and service information to customers in a clear and concise manner.
Identify and report recurring customer concerns and suggest process improvements.
Follow up with customers to ensure their issues are fully resolved.
Meet or exceed individual and team performance targets and KPIs.
Maintain up-to-date knowledge of company products, services, and policies.
Participate in ongoing training and development sessions to enhance skills.

Skills:

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