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Company Name : IFS

Associate Site Reliability Engineer – Cloud Services Center

bayt.com

Job Description

Company Description

At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues. With professionalism and a strong customer focus in everything we do, from R&D to Sales and Consultancy, we are proud to serve world-class customers all over the globe with our leading products.

We are an equal opportunity employer and value diversity at our company.

Job Description

  • Manage an incoming queue of varying case types within SLA and OLA targets
  • React to multiple incoming cases by quickly and efficiently triaging, then resolving or escalating cases as needed
  • Use multiple sources of technical information to resolves common cases as quickly and consistently as possible
  • Work with the other resolver groups (service desk, development, product support, account management, etc.) as needed to resolve and assign cases
  • Follow knowledge articles, FAQs, SOPs from our documentation library to resolve common/recurring work items

Qualifications

Technical skills:

  1. Linux or Windows administration
  2. Database administration
  3. Network administration
  • Experience of working in any web-based ticketing system (Service Now, Oracle CX or Jira Service Desk)
  • Experience of working in modern knowledge management tooling such as the ServiceNow knowledge base, Sharepoint Online, Confluence, or others.
  • Ability to understand and follow technical documentation such as Standard Operating Procedures, FAQs, etc.
  • A diploma in Information Technology, Computer Systems & Network or equivalent. 

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible. 

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

 

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