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– Management of application administrator team and activities, address issues that needs intervention
– Ensure compliances to the company policies and industry standards
– Management and monitoring of vendor support, contracts & payments
– Monitor and management of SLAs & OLAs and prioritize work accordingly
– Perform Applications performance reporting and plan seamless upgrades & updates
– Design, Document, Manage and Deliver new solutions & services requirements
– Maintain & review knowledge database of the issues / problem for future reference
– Manage new projects & initiatives roll-out