Application Engineer

To supervise Water Works’ technical support activities in order to ensure supporting sales operations, and maximizing the long-term revenue and profitability of Water Works’ products within AIC’s operational plans, and adopted policies and procedures.

Key Activities

Sales Operations

·       Identify, research, and conduct prospective customers and build positive relationships that will generate future sales and repeat business

·       Assess customer needs and suggest appropriate products and services

·       Respond to customers’ technical inquiries and support Sales Representatives in technical aspects of the sale as required

·       Review requests for proposals, and prepare sales bids, technical costing and proposals to support sales process

·       Participate in meetings with customers during the sales process to discuss and address technical inquiries

·       Negotiate prices and delivery times within limits of authority

·       Conduct product presentation or seminars to promote company products

Customer Relationship Management

·       Build and maintain long-term customer relationships with the region’s customers to ensure identifying and addressing their current and future technical needs

·       Ensure customer relationship management techniques are applied by the region’s engineering staff including advising customers on the market’s trends and offerings to increase customers’ loyalty to AIC

·       Address and resolve technical disputes with the region’s customers to ensure customer retention and protect AIC’s market positioning

Reporting and Relationship Management

·       Refer customer feedback and information on competitor activity to appropriate contacts within AIC so that they can respond to changing market conditions and customer demands

·       Document work progress regularly and develop reports to keep management updated on work progress on a regular basis

·       Manage relationships with service suppliers (e.g. workshops, electricians) to minimize costs and ensure company receives satisfactory standards of service

Policies, Processes and Procedures

·       Implement approved policies, processes, procedures and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner

·       Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account leading practices, improvement of business processes, cost reduction and productivity improvement

·       Support in monitoring day-to-day activities to ensure compliance with stipulated policies and procedures

Safety, Health and Environment

·       Comply with all relevant safety, health and environmental management policies, procedures and controls to ensure a healthy and safe work environment

·       Participate in incident and accident investigations as required in line with agreed safety, health and environment policies, procedures and controls

·       Report on changes within AIC that impact relevant safety, health and environmental management policies, procedures and controls