Company Name : SAK

مسؤول نجاح عملاء

bayt.com

Job Description

Responsibilities

Manage customer accounts to ensure satisfaction with services

Call center and handling clients

Resolve customer inquiries, concerns, and complaints in a timely and efficient manner

Upsell products and services to meet customer needs and preferences

Communicate with customers through multiple channels to maintain strong relationships

Monitor customer data to identify trends and opportunities for improvement

Collaborate with other departments to ensure a seamless customer experience

Contribute to the development and implementation of customer success strategies

Requirements

Must be a Saudi National

Strong customer service and interpersonal skills

Excellent communication skills, both written and verbal

Ability to multitask and prioritize tasks effectively

Attention to detail

Strong problem-solving skills

Experience in a customer-facing role preferred

Ability to work independently and as part of a team

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